Frequently Asked Questions

A few answers to make things easy.

Diffuser

What is a waterless diffuser?

A waterless diffuser disperses fragrance directly from the Atmosphere Oil without heat or water, creating a cleaner, more consistent scent experience.

Unlike traditional diffusers, there’s no water tank to refill and no diluted fragrance. Just a steady atmosphere that quietly becomes part of your home.

How do I set it up?

Setup takes just a few minutes.

Fill the diffuser with your chosen oil, plug it in, then connect it to the app using the default password (8888). From there, you can choose your preferred intensity and schedule.

Once it’s set, the system quietly maintains your chosen settings.

Can I adjust the intensity?

Yes. You can control your Atmosphere System using either the app or the controls on the diffuser itself.

Using the app, you can adjust the fragrance intensity, diffusion time, pause time between cycles, and create a schedule to suit your home.

Prefer not to use the app? The diffuser also includes three intensity levels and two timer options (3 or 6 hours), so you can enjoy your Atmosphere System straight out of the box.

Does it need water?

No. The Atmosphere System works directly with your chosen Atmosphere Oil, so there’s no water tank to fill.

That means a cleaner fragrance diffusion, more consistent scent experience, and one less thing to manage each day.

How often do I need to refill it?

That depends on your chosen intensity, schedule, and how often your Atmosphere System is running.

The internal reservoir holds 60ml of Atmosphere Oil and can be refilled multiple times using the 130ml bottle included with your Atmosphere System.

Does it stayed plugged in?

Yes. The Atmosphere System plugs directly into a standard AU wall socket and is designed to remain plugged in while in use.

Once set, it continues to run according to your chosen settings and schedule.

Can I use other oils?

For the best performance, we recommend using Moëmm Atmosphere Oils.

Our oils have been developed specifically for the Atmosphere System to deliver consistent fragrance and reliable performance. Using other oils, diluted oils, or adding water may affect performance, damage the system, and could void your warranty.

Is it loud?

No. The Atmosphere System is designed to operate quietly in the background.

You may notice a soft operating sound while it’s actively diffusing, but it quickly becomes part of everyday life.

Atmosphere Oils

What's is the Atmosphere Oil?

Our Atmosphere Oils are professionally blended fragrance compositions created specifically for the Moëmm Atmosphere System. Each blend is designed for consistent performance, long-lasting fragrance and the distinct atmosphere it was created to evoke.

Each formulation is IFRA assessed and compliant with the current IFRA Standards, 51st Amendment, and is also paraben-free, phthalate-free, palm oil-free, sulfate-free and vegan, with no nitrosamine-forming materials.

What if I choose the wrong Atmosphere Oil ?

Choosing fragrance online can feel difficult, which is why every first Atmosphere System Edit bundle purchase is backed by our Love It or Refine It Scent Guarantee.

If your first Atmosphere doesn’t feel like the right fit, we’ll help you find one that does and send you a replacement Atmosphere Oil. There’s no need to return the original bottle.

If you’re unsure where to start, our Atmosphere Guide is designed to help you choose with confidence.

How long does an Atmosphere Oil bottle last?

Every bottle contains 130ml of fragrance oil, designed to refill your diffuser multiple times.

How long it lasts depends on your chosen intensity, schedule, and usage. Lower settings naturally make each bottle last longer.

Can I purchase Atmosphere Oils separately?

Yes. Once you have an Atmosphere System, Atmosphere Oils can be purchased individually whenever you’re ready to replenish or explore a different atmosphere. You can also choose a 60- or 90-day subscription so your preferred oil arrives automatically when you need it.

Do I need to rotate atmospheres?

No. Moëmm is designed around consistency, not constant change.

Many people choose one Atmosphere that becomes part of the feeling of home, creating a familiar sense of arrival every time they walk through the door.

Can I use other oils?

For the best performance, we recommend using Moëmm Atmosphere Oils.

Our Atmosphere Oils have been developed specifically for the Atmosphere System. Using other oils, diluted oils, or adding water may affect performance, may damage the system, and could void your warranty.

Care

Can I use the Atmosphere System around children and pets?

The Atmosphere System is designed for everyday home use and uses cold-air diffusion without heat or flame.

While we don’t make specific pet-safety claims, our Atmosphere Oils do not contain tea tree, eucalyptus, peppermint, pennyroyal, clove, ylang-ylang, cinnamon or wintergreen - essential oils commonly associated with pet toxicity.

As with any fragrance product, we recommend using the Atmosphere System as directed and keeping the unit and Atmosphere Oils out of reach of children and pets.

Does it use heat or flame?

No. The Atmosphere System uses waterless cold-air diffusion, so there’s no heat, flame, or water required.

It gently disperses fragrance throughout your home helping deliver a cleaner diffusion and more consistent fragrance experience.

Will the fragrance be too strong?

No. The Atmosphere System is designed to create a consistent background atmosphere rather than fill the room with fragrance.

Finding that balance was important to us. Every Atmosphere has been carefully tested in real homes to create a fragrance that’s present without becoming overwhelming. If you’d like more or less fragrance, you can easily adjust the intensity using the app or the controls on the diffuser.

How do I care for my Atmosphere System?

Your Atmosphere System is designed to require very little day-to-day attention. Simply refill the internal reservoir when needed and clean the system periodically, as recommended in the operating manual.

For the best performance, always use Moëmm Atmosphere Oils and store them in a cool, dark place away from direct sunlight and never add water to the system.

Placement & Coverage

What size space does one Atmosphere System cover?

One Atmosphere System covers approximately 30m² in a connected space.

Rather than thinking about individual rooms, think about how your home flows. Open-plan spaces allow fragrance to travel more naturally, while separate rooms, long hallways, and multiple levels may benefit from additional Atmosphere Systems to maintain a consistent atmosphere throughout your home.

Where should I place my Atmosphere System?

For the best results, place your Atmosphere System at your home’s Balance Point -where spaces connect and airflow naturally moves through your home.

Rather than hiding it in a corner, choose a location that’s open to more than one space. This allows the atmosphere to travel naturally and create a more consistent feeling throughout your home.

Need help finding your Balance Point? Our Atmosphere Blueprint is included with every Atmosphere System and will guide you through it.

Will it work in an open-plan home?

Yes. Open-plan homes are often ideal for the Atmosphere System because connected spaces allow the atmosphere to flow more naturally.

For the best results, place your first Atmosphere System at your home’s Balance Point so it can create a consistent atmosphere across your main living spaces.

My home isn't open-plan, will it still work?

Yes. The Atmosphere System works in both open-plan and more segmented homes. While connected spaces allow fragrance to flow more naturally, thoughtful placement - and, in larger homes, additional systems -helps maintain a consistent atmosphere throughout.

Do I need one Atmosphere System for every room?

Not necessarily. Most people begin with one Atmosphere System placed at their home’s Balance Point, then expand over time if they want to extend a consistent atmosphere throughout larger or more segmented homes.

Every home is different. Your Atmosphere Blueprint, included with every Atmosphere System, will help you decide if and where additional systems will make the biggest difference.

Orders & Shipping

When will my order be dispatched?

We aim to dispatch all orders within 2-3 business of purchase.

As soon as your order is on its way, you’ll receive an email with your tracking information.

Where do we ship?

We currently ship Australia-wide.

How much does shipping cost?

Shipping is complimentary Australia-wide on all orders.

Can I change my order after purchasing?

Your answer here.

Returns & Warranty

What if my order arrives damaged or faulty?

We take great care in packing every order, but if your order arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

We’ll work with you to resolve the issue as quickly as we can.

What if I need to return my order?

We offer a 14-day return window for eligible items.

To be eligible, your item must be unused, in its original packaging, and accompanied by proof of purchase.

For full details and to request a return, please refer to our Returns Policy.

Does the diffuser come with a warranty?

Yes. Every diffuser is backed by a 12-month manufacturing warranty covering defects in materials and workmanship under normal use.

For full warranty details, please refer to our Warranty Policy.

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